Shipping and Returns FAQ

Where do you ship from?

 

A fulfilment warehouse in Perris, California. Everything we sell is already in the United States before you order it.

 

How long does an order take?

 

We pick and pack within 1 to 3 business days. Delivery inside the lower 48 states is usually 2 to 7 business days after that, by FedEx, UPS, USPS or DHL. Tracking is emailed as soon as the label is printed.

 

How much is shipping?

 

Free on every order to the lower 48 states. No minimum spend.

 

Do you ship to Alaska, Hawaii, PO boxes or APO/FPO addresses?

 

Not at the moment. Our carriers do not cover those destinations from this warehouse.

 

Do you ship internationally?

 

Only to Mexico, at a flat 29 dollars, arriving in roughly 8 to 15 business days. Our warehouse cannot ship anywhere else, so Canada, the UK, the EU and Australia are not available. We would rather say so up front than take an order we cannot fulfil.

 

The Mexico service also has a weight limit, so our bulkiest items - the Pop-Up Screen House, the Folding Camp Kitchen, the Zero Gravity Recliner and the Truck Bed Tent - are US-only. Import duties and taxes on Mexican orders are the customer's responsibility and are collected by the carrier on delivery.

 

Will my order arrive in one box?

 

Not always. If you order several items they may ship separately and arrive on different days. You will get tracking for each parcel.

 

What is your returns policy?

 

Send anything back unused, in its original packaging, within 30 days of delivery for a full refund of the item price. Return shipping is the customer's responsibility unless the item arrived damaged or was not as described. Full details are in our Refund Policy.

 

Something arrived damaged or wrong. What now?

 

Contact us with your order number and a photo. We will replace it or refund it, and you will not be asked to pay return shipping when the fault is ours.

 

My tracking has not moved. What should I do?

 

Give it two business days, as carrier scans lag. If it still has not moved, get in touch and we will open a trace with the carrier.

 

How do I use the WELCOME10 code?

 

Enter WELCOME10 in the discount box at checkout for 10 percent off. One use per customer, and it does not combine with other discounts.

 

What payment methods do you accept?

 

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay and Bancontact.

 

How do I contact you?

 

Use the contact form on our Contact page. We read every message.